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Multilingual Customer Service Voice Agent

Deployed voice AI handling customer calls in 15 languages with natural conversation flow and emotion detection, resolving 67% of calls without transfer.

67%
Resolution Rate
15
Languages
<30s
Wait Time

Challenge

Global company needed multilingual customer support that could handle complex inquiries across different languages and cultures.

Solution

Implemented advanced voice AI with real-time translation and cultural context understanding for natural multilingual conversations.

Results

Resolved 67% of calls without human transfer while supporting 15 languages and maintaining under 30-second wait times.

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